This privacy policy sets out how Gemma Hastilow uses and protects any information that you give me when you use this website.

Gemma Hastilow is committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Gemma Hastilow may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 March 2023.

What information do I collect?

In order to do any of the following you will need to provide me with certain details:

  • place an order/purchase items from the website or in-store
  • enter competitions
  • book onto an art class
  • take part in a survey (in this instance, your details will be passed to a third party for research purposes only)
  • give feedback to us

I may collect any or all of the following information:

  • name
  • contact information including email address and delivery address
  • other information relevant to customer surveys and/or offers 

How I use this Information

I will use this information to fulfil any order. Payment processing is operated entirely by Pay Pal which is a secure and independently-run merchant account provider. We will not hold or process any card or bank details, this is done securely with Pay Pal which is fully PCI compliant. We use an SSL for your added security while shopping on the site. 

If you sign up for my newsletter, I may also use your personal information to contact you about news and offers that we think may interest you, or to tell you if we change anything important about how the website works, or the terms of use of the website.

If you decide at any point that you no longer wish to receive messages of this nature, please use the opt-out link at the bottom of the message, or contact me via with your contact details (name, address and telephone number so we can locate and match up the correct individual concerned).

How long will I keep this information?

I will only keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us. Except where needed to respond to a query from you or fulfil an order, I will delete your personal information on request by you.

Links to other websites

My website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that I do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.